After the order is placed, returns, exchanges, or changes cannot be made. Thank you for your understanding.
If any issues are found with the received goods, please confirm the exchange request within 7 days from the day of receipt (please check the goods promptly upon receipt 😉). Requests made after this period will not be accepted.
Contact information:
Website message function
Instagram Inbox @toochillforyoga
Details for exchanging goods at (Hong Kong) store:
- Clearance items in the clearance zone cannot be exchanged.
- Each order can only be exchanged once (no limit on the number of items).
- If exchanging for a different style, price differences (if any) will not be refunded.
- Bring the receipt and visit the store in person (electronic version is also acceptable).
- Exchange requests must be confirmed within 7 days after receiving the goods.
- Once the request is confirmed, we will reserve the exchanged goods for you, and you need to go for the exchange within 7 days. Requests made after this period will not be accepted.
- If the exchanged goods are pre-ordered, once the exchange goods arrive at the store, you will receive an email notification stating that the items have arrived. You need to go for the exchange within 7 days. Requests made after this period will not be accepted.
- If you cannot go for the exchange within 7 days, please inform customer service in advance.
The following situations will not be eligible for exchange arrangements:
- Hang tags have been removed.
- Items have been used.
- Items have been intentionally damaged or are incomplete.
- Items have an odor or perfume smell.
Since sportswear is stretchable, the need for size exchanges is relatively rare. If you are unsure about the size, we recommend providing approximate height, weight, cup size, waist circumference, and hip circumference to customer service. We can provide size recommendations based on that. You can also refer to the sizes you usually buy from other Asian brands, as the size proportions are similar.
Details for exchanging goods (via courier delivery):
If you need to exchange goods via courier delivery, you will need to bear the round-trip shipping cost. We apologize for any inconvenience caused.
- Each order can only be exchanged once (no limit on the number of items)
- Clearance items in the clearance zone cannot be exchanged.
- If exchanging for a different style, price differences (if any) will not be refunded.
- Customers need to pay for the round-trip shipping cost via SF Express.
- Exchange requests must be confirmed within 7 days after receiving the goods and the items must be returned.
Since sportswear is stretchable, the need for size exchanges is relatively rare. If you are unsure about the size, we recommend providing approximate height, weight, cup size, waist circumference, and hip circumference to customer service. We can provide size recommendations based on that. You can also refer to the sizes you usually buy from other Asian brands, as the size proportions are similar.
The following situations will not be eligible for exchange arrangements:
- Hang tags have been removed.
- Items have been used.
- Items have been intentionally damaged or are incomplete.
- Items have an odor or perfume smell.
- Clearance items in the clearance zone cannot be exchanged.
No returns are allowed.
